Who treats you, and what you agree to first.
Clero is not a medical practice. Care comes from licensed clinicians at an independent medical group, and you accept their telehealth consent before any care begins.
Last updated: September 28, 2026
Enrolment is not open yet. This page is published in advance of the membership launch.
Who provides your care
Clero Health LLC is not a medical practice. When you enrol through clero.health, your care is provided by a licensed clinician at an independent professional practice. Which practice treats you depends on where you are located, and you are told which one at the time of your visit.
Read the telehealth consent in full before you enrol:
Telehealth Consent Form
These practices are independent of Clero. Your treating clinician exercises independent medical judgment and holds your medical record.
The consent you will be asked to accept
Before any clinical service, you review and accept the practice's telehealth consent, which explains how telehealth visits work, their benefits and limits, how your information is handled, and your rights as a patient. You accept it before payment is taken and before a clinician reviews your information.
The parts people are most often surprised by
This is a summary, not a substitute for reading it. Where this page and the consent differ, the consent is what governs your care.
- Your visit may be recorded, and AI may process it. The consent covers audio or video recording, automated transcription, ambient listening, and AI tools that help your clinician with notes or suggestions. A clinician reviews anything AI produces before it affects your care. You can ask what is in use, ask for ambient listening to be switched off during part of a visit, and ask for a copy of a recording.
- A prescription is not guaranteed, and medication may be prescribed for an off-label use — one the FDA has not approved for that purpose — if your clinician judges it appropriate and explains why.
- The naltrexone in the program is compounded. The FDA does not approve or review compounded medications for safety, effectiveness, or quality. Compounding pharmacies are licensed pharmacies subject to state and federal regulation.
- You can ask to use a pharmacy of your choice rather than one of the partner pharmacies.
- Your records can go to your regular doctor. With your consent the practice can send your telehealth records to your primary care provider, and several states set specific rules for this. The consent lists what applies in your state.
- Alcohol treatment records carry extra federal protection under 42 CFR Part 2. As a rule they cannot be shared without your written consent, and anyone who receives them is barred from passing them on further.
- You can complain to your state medical board. The consent gives the board's details for many states. That route is independent of both Clero and the practice.
How visits work
Most evaluations are asynchronous: you complete an intake questionnaire, and a licensed clinician reviews it and follows up. Some states require a live video visit before a clinician can issue a first prescription. If you are in one of those states, a video visit is scheduled as part of enrolment, and we will tell you during enrolment if that applies to you.
Telehealth is not for emergencies
If you are in danger, call 911. For mental health or suicidal crisis, call or text 988. For treatment referrals, call SAMHSA at 1-800-662-4357. Alcohol withdrawal can be dangerous and may require in-person care.
Questions
Questions about your care go to your care team through the patient portal or support channel provided after enrolment. Questions about the Clero membership: support@clero.health.